Frequently Asked Questions
Can I order samples?
All of our details are available to buy as individual items and some as boxed sets.
We work hard to provide detailed product descriptions and clear images but we also understand that sometimes it's hard to be sure!
If you need a hand deciding please checkout our look book online or please contact us via our contact form for more information, we’re only too happy to help.
I am looking for a gift, what are my options?
It's all in the detail. All of our items come packaged so they are gift ready. We then place them in a custom-sized carton just to be extra safe – we want all of these items to make it to you in perfect condition for your special event.
I’ve found something I love. How can I pay?
We accept Visa, MasterCard, American Express and debit card. We all have the option of using PayPal or After Pay.
All transactions are done in Australian Dollars.
Please see the below from Australia Post regarding delays - unfortunately this is out of our control. We appreciate your understanding.
We’re doing everything we can to keep delivering during the Coronavirus pandemic and support communities across Australia. Most of our Post Offices are still open, and our posties and delivery drivers are working hard to get your parcels to you safely and quickly.
Ongoing challenges presented by the pandemic mean there are still some delays as our business operates with additional safety measures to protect our people and customers. We’re also still experiencing reduced domestic and international flights, while processing unprecedented parcel volumes.
The majority of parcels are arriving on time. To help us, please ensure your delivery details are correct, and remember to respect and adhere to social distancing requirements when interacting with our people. Thank you for your support and patience.
How long before I receive my items?
After your payment has been received, we’ll process most items within 3 business days (excluding Weekends and Public Holidays, because we are either out drinking wine somewhere or Olivia is juggling her adorable young twins)! This includes express deliveries which are processed within our regular time frames.
Boxed sets may take up to 5 business days to pack before dispatch.
If there is a delay, we will post this on our home page.
The time required for each delivery is dependant on your location. As a guide, delivery within Australia to metro locations is generally between 4 and 6 business days once dispatched. Regional locations and overseas deliveries may take a little longer. In a hurry or left it to the last minute? We also offer express post options. Courier option available upon request. Please contact us via our contact form for more information.
Not at home to collect your order? We can’t tell the delivery person to leave it on your doorstep as all items require a signature on delivery. If you’re out when they call, a calling card will be left for safe collection.
Do you cover the cost of customs, duties and taxes?
I Do Details isn’t responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government.
Where do you deliver?
While we are located in Australia, we happily send our details all over the world using international delivery services. Please add items to your cart and select your country during the checkout process to get the latest shipping rates for your destination.
The time it takes for your order to arrive varies on your location, and how fast your local postal service is. We will try our best to get it to you ASAP, should you be in a hurry please select Express Post or ask us about a Courier service. Still unsure?
Please contact us via our contact form for more information.
Returns and Exchanges
Oops, I ordered the wrong size. What are my options?
It happens, and we’re happy to help you choose the perfect size. If you’ve ordered the wrong size, let us know as soon as you can.
We require returns within 14 days of being received, and they must be returned in the packaging supplied and packed securely.
Please contact us via email to let us know your return is on its way. We do not refund original shipping charges unless the items are deemed faulty, return shipping costs is at your expense.
I changed my mind. Can I get a refund?
Unfortunately we do not give refunds for change of mind purchases. We are happy to give you a refund for faulty items provided your items are returned in their original packaging within 14 days and unused. If you need a hand deciding please contact us, we’re only too happy to help, please email us or use the contact us form. We do not refund original shipping charges unless the items are deemed faulty.
Who covers the cost of postage for returns?
If your items arrived damaged or different to what’s described on our website, we’re happy to cover the cost of return postage. Please include a copy of your postage receipt, and we’ll reimburse you for this cost.
Do you refund for damaged or lost items in transit?
Sometimes accidents happen. We’re happy to replace your damaged order with new items in perfect condition. If you’d prefer a full refund, we can do that too, please email us to organise this with us.
When placing your order don't forget to double check all shipping address details are correct and up to date. We cannot be held responsible for incorrect information provided by you.
If a refund is approved, the refund will be applied to the original card of purchase.